Vivid Seats is an online ticket marketplace that helps customers find and purchase tickets for a wide range of live entertainment events. The platform offers tickets for sports, concerts, theater, comedy shows, festivals, and other live events across the United States and Canada. Customers can browse events by category, artist, team, venue, or location, compare available tickets and seating options, and complete purchases through the website.
Vivid Seats also operates as a secondary ticket marketplace, meaning many tickets are listed by independent sellers rather than being sold directly by the event organizer. The platform provides event information, seat and price details, and tools to help buyers select tickets based on their preferences. Its marketplace includes tickets for major professional and college sports, popular music artists, performing arts, and other entertainment experiences.
The company also provides customer-focused features such as its Buyer Guarantee, which is designed to provide protection for eligible ticket purchases, including receiving tickets in time for an event and tickets being valid for entry, subject to the applicable terms. Vivid Seats also has a rewards program that can provide benefits to eligible customers based on their purchases. Overall, Vivid Seats is primarily focused on making it easier for customers to discover, compare, buy, and resell tickets for live events.